Over the past few months, the NDIA has been implementing processes to reduce fraud and non-compliant behaviour in the NDIS. These extra checks and balances can increase provider payment times. You can help minimise any delay in payment and reimbursement by making sure all invoices for NDIS supports and services are NDIA and ATO compliant (please note the NDIA will not accept quotes or draft invoices).
Double check the invoices you submit to Leisure Networks Financial Plan Management include ALL the following information:
Participant details
- Family name and given name/s
- NDIS number
Services
- Individualised line items for all support categories, including Date of Service, hours & price per hour (the NDIA price guide can be viewed at Pricing updates)
NDIS Service provider details (all are mandatory)
- ABN
- Bank account details for EFT payments
- Payee billing address
- Email contacts details ie: remittance advice, general communication
- Contact phone number
Claims under review by the NDIA, may require more detailed information to be provided and the NDIA will not pay the claim until all information has been received. Please note that this will impact all NDIS plan managers and providers.
Our commitment to you is that Leisure Networks will continue to make your payment the same day we receive payment from the NDIS.
For more information about NDIA provider payment terms, please visit the NDIS website.
Remember send your invoices to: [email protected]
and general enquiries to: [email protected]