Cancellation Policy

Cancellation information

How do I cancel a session?

If you need to cancel a session with Leisure Networks, please let us know as soon as possible by calling the office and registering your formal cancellation:

  • During business hours (Monday to Friday, 8.30am – 5.00pm): (03) 5222 3911
  • Out of business hours: 0434 537 846

What happens when I cancel a session?

The NDIS Price Guide includes a cancellation rate of 100% of the scheduled support for late cancellations or no shows. The NDIS Price Guide defines a short notice cancellation (or a no show) as when:

  • You do not give seven (7) clear days’ notice for a cancellation of a support or service.
  • You do not show up for a scheduled support within a reasonable time.
  • You are not present at the agreed place and within a reasonable time when the worker has travelled to deliver support to you.
Timing of cancellationNDIA fundingOut of pocket activity cost
Cancellations more than 1 month prior to the activityNo ChargeRefunded
Cancellations 8 clear days to 1 month prior to the activityGroup activity: No ChargeIndividual supports: No ChargePending ability to redeem the costs
Cancellations 72 hours to 7 clear days prior to the activityGroup activity: Charged at full price*Individual supports: No ChargePending ability to redeem the costs
Cancellations 72 hours or less prior to the activityCharged at full priceWill not be refunded

* Leisure Networks will only apply the 7 clear days cancellation charges to group bookings when the cancellation affects the pricing for other customers due to the change in support worker/ customer ratios.

Unforeseen and adverse events occur:

Leisure Networks is committed to maintaining our supports to our customers at all times, even when unforeseen and adverse events occur.  We have developed an ‘Adverse Events Policy’ to help us do that, which you can read by clicking here CLICK HERE

Leisure Networks respectfully acknowledges the traditional custodians of the lands and waters of Australia. We are committed to inclusive communities.