The NDIS cancellation policy is applied when cancelling Leisure Networks disability support services without sufficient notice. An insufficient notice cancellation (or no show) is defined as when there is a failure to provide:
• Two clear business days’ notice for a support or service which is eight hours or less in duration and less than $1,000
• Five clear business days’ notice, in all other cases.
Providers are able to recover 90 per cent of the fee associated with the cancellation of a support activity, when these cancellation timelines are not met by the participant and subject to the terms of the service agreement with the participant.
Refunds for out of pocket costs – If you cancel from an activity we are not obliged to provide a refund, however when possible the Leisure Networks team will try to refund activity costs. Each circumstance will be different and all refunds will be considered and determined based on the time you let us know, our ability to fill your place and whether activities have been pre-purchased. The table below summarises our commitment to refunds for activity costs: