Terms & conditions
Who we can support:
Please refer to our Disclaimer page for information on who we are able to support
Cancellations and Refunds:
Please refer to our Cancellations page for information relating to cancellation policies and refund eligibility.
Leisure Networks disability support services:
Leisure Networks has two main drop off and pick up locations for our disability support services including small group and weekends away activities:
Geelong (main) Headquarters
4 Verner St, South Geelong
Werribee Headquarters
191 Watton St, Werribee
Funding:
Please refer to our Disclaimer page for information relating to funding requirements
Ratios and Staffing for Safety:
Programs are suitable for people who can be supported in a small group of between 3 and 5 people. If you require 1:1 or 1:2 support please call us to discuss. Please note, you will be charged at the appropriate rate depending on the size of the group, noting group size may vary between activities.
Safety of our customers and staff is paramount at Leisure Networks. To ensure our groups have a fun and safe time with us please note that as a
minimum:
At least 2 staff will always be rostered for any trip to Melbourne
Activities deemed high risk (including water activities) will be staffed at a ratio of 1:2
Changes to Programs:
Whilst the utmost care is taken to ensure the scheduled activity is available at the time and location advised, there may be times where slight changes may be required to ensure maximum enjoyment out of the day. This may include circumstances regarding weather, public transport and availability of activities. Should there be any changes to your scheduled activity, a phone call or text will be sent at least 24 hours prior to the start of the session.
Departing on Time:
We like to offer a variety of activities for our groups to enjoy, and this often means that we need to take public transport and/ or book sessions with external organisations for specific times. Because of this, it is very important that the group are able to depart on time. If you are running late, as a courtesy we ask that you call us as soon as possible to let us know.
If we have not heard from you and it is more than ten minutes past the scheduled start time, unfortunately the group will need to leave and
you may miss out on attending the session.
Information packs for travel groups:
Information packs will be sent in the mail to all participants at least two weeks prior to the event. Packs include what to bring lists, drop off and pick up locations, itinerary, medication documents, behaviour expectations plus
any extra info you need to know. Leisure Networks have trained staff who can assist customers with medications if required. Information regarding medication support is provided with your camp pack. Please ensure you read this carefully and complete all the necessary documents. 5222 3911
Unforeseen and adverse events occur :
Leisure Networks is committed to maintaining our supports to our customers at all times, even when unforeseen and adverse events occur. We have developed an ‘Adverse Events Policy’ to help us do that, which you can read by clicking here CLICK HERE