Frequently asked questions & answers

Cancellation information

How do I cancel a session?

If you need to cancel a session with Leisure Networks, please let us know as soon as possible by calling the office and registering your formal cancellation:

  • During business hours (Monday to Friday, 8.30am – 5.00pm): (03) 5222 3911
  • Out of business hours: 0434 537 846

What happens when I cancel a session?

The NDIS Price Guide includes a cancellation rate of 100% of the scheduled support for late cancellations or no shows. The NDIS Price Guide defines a short notice cancellation (or a no show) as when:

  • You do not give seven (7) clear days’ notice for a cancellation of a support or service.
  • You do not show up for a scheduled support within a reasonable time.
  • You are not present at the agreed place and within a reasonable time when the worker has travelled to deliver support to you.
Timing of cancellationNDIA fundingOut of pocket activity cost
Cancellations more than 1 month prior to the activityNo ChargeRefunded
Cancellations 8 clear days to 1 month prior to the activityGroup activity: No ChargeIndividual supports: No ChargePending ability to redeem the costs
Cancellations 72 hours to 7 clear days prior to the activityGroup activity: Charged at full price*Individual supports: No ChargePending ability to redeem the costs
Cancellations 72 hours or less prior to the activityCharged at full priceWill not be refunded

* Leisure Networks will only apply the 7 clear days cancellation charges to group bookings when the cancellation affects the pricing for other customers due to the change in support worker/ customer ratios.

Leisure Networks respectfully acknowledges the traditional custodians of the lands and waters of Australia. We are committed to inclusive communities.