Frequently asked questions & answers
Cancellation information
How do I cancel a session?
If you need to cancel a session with Leisure Networks, please let us know as soon as possible by calling the office and registering your formal cancellation:
- During business hours (Monday to Friday, 8.30am – 5.00pm): (03) 5222 3911
- Out of business hours: 0434 537 846
What happens when I cancel a session?
The NDIS Price Guide includes a cancellation rate of 100% of the scheduled support for late cancellations or no shows. The NDIS Price Guide defines a short notice cancellation (or a no show) as when:
- You do not give seven (7) clear days’ notice for a cancellation of a support or service.
- You do not show up for a scheduled support within a reasonable time.
- You are not present at the agreed place and within a reasonable time when the worker has travelled to deliver support to you.
| Timing of cancellation | NDIA funding | Out of pocket activity cost |
| Cancellations more than 1 month prior to the activity | No Charge | Refunded |
| Cancellations 8 clear days to 1 month prior to the activity | Group activity: No ChargeIndividual supports: No Charge | Pending ability to redeem the costs |
| Cancellations 72 hours to 7 clear days prior to the activity | Group activity: Charged at full price*Individual supports: No Charge | Pending ability to redeem the costs |
| Cancellations 72 hours or less prior to the activity | Charged at full price | Will not be refunded |
* Leisure Networks will only apply the 7 clear days cancellation charges to group bookings when the cancellation affects the pricing for other customers due to the change in support worker/ customer ratios.