Changes to Pricing and Plans
We have introduced some changes to ensure supports can continue to be delivered to participants during this time:
Three New Support Coordination Items
You may need more assistance from your Support Coordinator at this time. Three new support coordination items have been introduced to the support catalogue under Core Supports, Assistance with Daily Life. The new item numbers allow you to use your funds more flexibly so you can access Support Coordination from either your Core or Capacity Building budgets.
Temporary Increase to Price Limits
The NDIA will temporarily increase price limits by 10 per cent for some critical supports. Participant plans are being automatically extended to ensure you continue to have access to funding.
Cancellation Policy Change
From 25 March 2020, participants will be required to give 10 business days’ notice (up from two days) for a cancellation if they want to avoid paying the full fee for a cancelled service. Refer to the NDIS Price Guide for more information.
From 30 March, participants will be charged 100 per cent of the agreed support price if they cancel a service at short notice (up from 90 per cent).
Advance Payments to Providers
We will also be providing a one-off advance payment for eligible registered providers to assist in the expected temporary increase in costs to deliver supports due to the COVID-19 virus.
Read more here.