Leisure Networks COVID-19 Update 04 August 2020

LEISURE NETWORKS COVID-19 Update – 04 August 2020

Keeping you healthy and safe

As I am sure you are aware, from 6pm on Sunday evening Victoria entered into a State of Disaster in an effort to step-up the fight against COVID-19.  Further restrictions were announced impacting all Victorians.  These changes will be in place for the next 6 weeks, until Sunday 13th September 2020.

I am writing to you to let you know that we are all in this together, and we know that many people we support and their families are needing important supports at this challenging time. We are doing everything we can to continue to support all our customers.

The health and safety of our customers, staff and communities is our priority and is the single most important issue when making decisions at Leisure Networks.

It is our duty of care to provide a safe, health promoting work environment that minimises risks of exposure.

In line with the latest announcements from the state and federal governments  around  COVID-19, I wanted to update you with what services and supports we can provide.

Supports we can provide to help keep customers healthy, safe and connected

  • Supporting people in their home or single night 1:1 respite services outside the home
  • Assisting with house cleaning, gardening and meal preparation
  • Taking people to appointments or early morning shopping
  • One to one supports for safe outdoor exercise
  • Picking up medicines, shopping or other essentials
  • Conducting online learning and research as part of SLES or other NDIS goals

Support Coordination Services
Support coordinators continue to provide important support at this time.  Our staff are working from home and all communication is being conducted via online conferencing or telephone. This means we can keep  delivering  the excellent  quality of support our customers are used to receiving from Leisure Networks.

We have highly experienced Support Coordinators here and ready to help you! If you think you need this assistance please call us on (03) 5222 3911.

Financial Plan Management
We will continue to deliver continuity of service for customers and providers, make payments within 3 business days of receiving invoices, wherever possible to ensure cash flow for providers is not compromised through delays and prioritise safe working conditions for our staff .

A copy of the supports we can provide to keep you connected can be downloaded here. Leisure Networks Supports – 04082020

We are still here and open for new business– so please don’t hesitate to contact us

We are continuing to on-board new customers and have established a telephone-based onboarding process, along with the use of recorded approvals and follow up documents.
Leisure Networks has a highly skilled, flexible and trusted workforce available to continue supporting those most vulnerable in our community.
We will continue as we have done in the past to recruit to meet demand and monitor this daily.
The best way to contact us during office hours (8.30am – 5.00pm) is to call our Customer Engagement Team on phone 5222 3911.

In this very uncertain time, we want to continue ensuring our customers are safe and still feel connected – we have an incredibly skilled team that can assist with making this happen.

Stay safe and take care everyone,

CEO Leisure NetworksLibby

Additional Information:

Face Masks.
Everyone in Victoria is required to wear a mask unless you qualify for one of the four reasons;

  1. It may be reasonable not to wear a mask if you are going for a run
  2. You have medical issues that make mask wearing difficult
  3. You have a job that is not amenable to mask wearing
  4. You are a child aged under 12 years old.

If you fall into one of those categories you must still carry a mask with you while you are outside.

Do customers need to wear a face mask if the shift is happening at their home?

Per the Victorian Government it is strongly encouraged and in your best interest to wear a face mask/covering when receiving supports in your home. It is particularly important to wear one when you are unable to maintain 1.5m distance between yourself and any individual who is not a usual household member. You must wear a face mask/covering if leaving your home during supports, unless an exception applies.
It is mandatory for all Leisure Networks Staff to wear a face mask when providing supports in and outside of your home.

Is the customer or the support worker expected to do the sanitisation of the kitchen/surfaces that will be used during the shift?

It is a great opportunity for our support workers to educate and build the capacity of customers to sanitise work stations prior to use. It could start by support workers modelling this behaviour and later building this capacity for customers to do themselves. Would also be beneficial to encourage the cleaning of frequently used objects (eg door handles etc).


Are Barwon customers still able to visit cafes, and shopping centres (for non-essential shopping), after Wednesday midnight?

From Thursday 6th August, cafes and restaurants will be open for takeaway and deliveries only. Non-essential is not allowed, you should only shop for what you need, this could include for food, goods and services for health or medical purposes, or other necessary goods or services such as those provided by a hardware store, pet store or vet.


For further detailed information on the current restrictions in place please visit

A trusted source of information is the dedicated page set up by the Australian Government’s Department of Health.

The Department of Health and Human Services has established a hotline where any member of the public can call to seek information on COVID-19 on

1800 675 398.

The DHHS website is:   https://www.dhhs.vic.gov.au/coronavirus

For further health information the number for Victoria’s ‘Nurse on Call’ is 1300 60 60 24



Leisure Networks respectfully acknowledges the traditional custodians of the lands and waters of Australia. We are committed to inclusive communities.